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New World Van Lines Earns the Preferred Graebel Partner for 2025

By | Uncategorized

We are excited to announce that New World Van Lines has once again earned the prestigious Preferred Partner designation from Graebel Partner Alliance for 2025!

This recognition is a reflection of our commitment to excellence in service, performance, and continued growth. As a Preferred Partner, we continue to build on our collaborative efforts with Graebel, focusing on shared success across the pillars of Perform, Grow, Know, and Innovate.

This designation provides us with a wide range of valuable benefits, including exclusive access to training, marketing materials, and increased opportunities for Graebel referrals. These tools will help us further strengthen our market presence and continue delivering the elevated customer experience our clients expect from us.

We are proud to be a part of the Graebel Partner Alliance, and we look forward to the future of this valuable partnership.

New World Van Lines Receives the 2024 Excellence Award from Graebel Partner Alliance

By | Uncategorized

We are excited and honored to announce that New World Van Lines has been awarded the 2024 Compliance Excellence Award by the Graebel Partner Alliance!

This prestigious recognition highlights our ongoing commitment to maintaining the highest standards of compliance and performance in the industry. The Compliance Excellence Award is given to organizations that have demonstrated exceptional dedication to compliance, continuous improvement, and raising the bar for industry standards.

Key metrics that contributed to this achievement include:

  • Low escalation to volume ratios

  • Achievements in industry certifications

  • Adherence to Graebel’s policies and standards

We’d like to extend our gratitude to Graebel for this recognition and thank our entire team for their hard work and dedication. This award is a testament to our continuous efforts to ensure the best possible service for our customers while maintaining the highest levels of security and satisfaction.

Here’s to continued excellence!

Exceptional Customer Satisfaction Score from GSA

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New World Van Lines Achieves Exceptional Customer Satisfaction Score from GSA!

We’re excited to announce that New World Van Lines has earned an outstanding customer satisfaction score of 105 from the General Services Administration (GSA)! This score places us among the Top 5 carriers in the nation, and we couldn’t be more proud.

The GSA evaluates carriers based on their performance and customer satisfaction, and our score of 105 reflects the hard work, dedication, and excellence our team brings to every move we make. It’s a true testament to our commitment to providing top-tier service to our customers, especially within the federal space.

We’d like to take this opportunity to thank our incredible team, loyal customers, and partners for making this achievement possible. We’re more motivated than ever to continue raising the bar and delivering the best customer experience possible.

Stay tuned for more updates, and thank you for your continued trust in New World Van Lines!

Altair Global Names New World Van Lines Winner at the 2023 Supplier Partner Awards Ceremony

By | Uncategorized

FRISCO, TEXAS (Oct. 17, 2023) – Held in Boston, Massachusetts, during Worldwide ERC®’s Global Workforce Symposium, Altair Global hosted its seventh annual, invitation-only awards ceremony recognizing their supplier partners’ outstanding achievements. During this ceremony, Altair Global proudly announced New World Van Lines, Inc. as the winner of the All-Star Award for U.S. Domestic Move Management Services.

“We are delighted and grateful for the ongoing relationship and effective partnership we have cultivated with New World Van Lines, Inc.,” expressed Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “Through our association and collaboration with these esteemed organizations, we are able to deliver unparalleled experiences for our valued clients and customers. Since our partnership began in 2016, New World Van Lines, Inc. has been an invaluable, high-volume partner. It is the remarkable teamwork and dedication shown by New World Van Lines, Inc. that empowers us to achieve outstanding customer experiences on every move.”

The award was presented to New World Van Lines, Inc. for achieving the highest performance results in the areas of overall performance, customer service, timeliness of delivery, quality of performance, responsiveness, commitment to the customer experience, and utilization of innovative solutions.

“New World is absolutely thrilled to have received Altair Global’s 2023 All-Star Award for U.S. Domestic Move Management Services. Thank you to Altair for being a valued partner and for recognizing our team’s outstanding commitment to quality.” said David Marx, President, spokesperson of New World Van Lines.

 

About Altair Global

Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. Trust Altair to guide your mobility journey. Please visit www.altairglobal.com.

New World Van Lines is Nominated for a Prestigious Cartus Masters Cup Award at the 2022 Global Network Conference

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Highest Honor Bestowed by Cartus Global Network Will Recognize Winner’s Outstanding Service and Performance

DANBURY, CONN. (August 23, 2022) – New World Van Lines has been named to the short list of finalists for Cartus Corporation’s Masters Cup Award at its 2022 Global Network Conference, to be held virtually from October 3-5, 2022. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network.

Each year, the network comes together to collaborate on ways to improve and innovate service delivery to Cartus clients and their relocating employees. Exploring current global mobility “hot topics,” the conference provides attendees with take-home value and best practice recommendations. Cartus is welcoming its global supplier network, representing companies from 175 different countries to the event, which provides the network with the opportunity to celebrate the past year’s successes, recognizing companies and individuals that have truly gone above and beyond to provide exceptional service to Cartus customers.

This year’s theme is Leading The Way, Anywhere, which reflects the industry-leading partnerships and global scope the Cartus Global Network represents.

Cartus Masters Cup

New World Van Lines has been nominated for the Cartus Masters Cup in the category of Moving Services. Presented annually to the highest-achieving Global Network members who have previously received top awards, the Cartus Masters Cup recognizes a service provider that has consistently achieved exceptional standards of quality.

Winners must demonstrate:

  • total commitment to service excellence
  • a truly collaborative approach when developing cost-effective and innovative approaches for Cartus clients
  • an outstanding performance and commitment—not only to Cartus’ vision and values, but also to its mission to deliver proactive, flexible solutions that meet the unique needs of its clients and their employees, every time.

“We are proud to be nominated for the Cartus Masters Cup, which is testament to the commitment and quality of service we have demonstrated consistently throughout our partnership with Cartus,” said David Marx, President, New World Van Lines. “The rigorous and exceptionally high-performance standard that Cartus keeps all its supplier partners to makes this nomination an even greater honor.”

 

About Cartus

Cartus Corporation, a global leader in talent mobility and distributed workforce solutions, delivers the full spectrum of corporate relocation services to organizations of all sizes across the world. These include more than a third of Fortune 100 companies as well as hundreds of clients with small-to-mid-size programs serviced through their dedicated Cartus InsigniaSM segment.

Innovating ways to optimize, anticipate, and manage the mobility lifecycle with Cartus-developed technology such as their single source of truth platform, MovePro360®, and integrated core/flex solution, Benefits Builder, Cartus provides a holistic client and employee experience throughout the relocation journey.

Over the past 67 years, with offices and team members around the globe, Cartus has helped more than four million employees and their families find their way to new homes, new communities, and new experiences in 190 countries.

Cartus is a subsidiary of Anywhere Real Estate Inc. (NYSE: HOUS), which is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate—Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Corcoran®, ERA®, and Sotheby’s International Realty®—the AnywhereSM portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.

To find out how Cartus’ experience, global reach, and hands-on guidance can help you achieve your global talent mobility goals, visit www.cartus.com or www.anywhere.re for more information.

 

About New World Van Lines

As the largest independent van line in the United States devoted exclusively to corporate and government relocations, New World Van Lines provides world-class domestic and international household goods moving services across the country and around the world.

New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 15 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent and repeatable.

 

Media Contact

Trevor Macomber

Director, Global Marketing & Communications

203.205.1201

trevor.macomber@cartus.com

 

New World Van Lines Completes SOC 2 Type II Audit with Zero Exceptions Found

By | Uncategorized

CHICAGO, IL (January 20, 2022)New World Van Lines, a Women’s Business Enterprise, recently received their completed AICPA SOC 2 Type II audit report with zero exceptions found, on December 27, 2021. As a growing standard for companies of all industries, a SOC 2 Type II audit is intended to evaluate the description of the system, the suitability of the design, and operating effectiveness of controls.

The enterprise began their active 4-month audit period in May 2021, in which the company’s data security, privacy, availability, standards for communication and integrity, and confidentiality controls were thoroughly assessed.

An AICPA Soc 2 Type II audit provides validation to the organization and its users that the organization’s service commitments and its internal controls are accurately represented by the organization.

“As our first core value, safety is of the upmost importance to our company,” said Justin Walsh, Chief Innovation Officer at New World Van Lines. “Safety does not only apply to physical aspects of a move, but also to the security of our systems, the protection of our customer’s data, and the dependability of our processes and systems. The successful completion of the SOC 2 audit serves as confirmation to our employees, our clients, and our transferees that we are operating in a secure and dependable way.”

The extensive report provided by the auditors confirmed New World’s effective management of system controls throughout their operations. Without any exceptions found, New World’s customers can rest assured privacy and data protection will remain as a top priority of the company throughout the entirety of their move.

In addition to the completion of the SOC 2 Type II report, New World’s passion for excellence can be seen through its many memberships to industry-leading organizations such as the American Trucking Association, American Trucking Association Moving and Storage Conference, and the Worldwide ERC.

New World International which serves as the international arm of New World Van Lines, also embraces its commitment to excellence through its distinguished memberships to Customs-Trade Partnership Against Terrorism (C-TPAT), Fédération Internationale des Déménageurs Internationaux (FIDI/FAIM), International Association of Movers (IAM), Latin American & Caribbean International Movers Association (LACMA), OSA, and is a Harmony Relocation Partner.

New World Van Lines plans to have its controls undergo a SOC 2 Type II audit each year.

 

About New World Van Lines

New World Van Lines, a Chicago-based Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 15 domestic service centers, more than 500 pieces of transportation equipment, and over 450,000 square feet of storage capacity. New World’s professionally trained crews are well-versed in handling clients’ belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable.

Altair Global Announces New World Van Lines’ Achievements at 2021 Supplier Awards Ceremony

By | NWVL, Uncategorized

FRISCO, TEXAS (Oct. 19, 2021) – Held in Chicago, Illinois, during Worldwide ERC’s® Global Workforce Symposium, Altair Global hosted its fifth annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. During this ceremony, Altair Global happily announced New World Van Lines the winner of the All Star Award for Move Management Services — Domestic at this year’s awards ceremony.

“We are proud of and thankful for the relationship and successful partnership we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By connecting with these prestigious and highly regarded companies, we continue to be able to work together to provide the best experiences for our clients and customers. New World Van Lines has been a demonstrated consistent, high quality household goods moving services. Their commitment to delivering on sustainable business practices and good citizenship makes them an invaluable partner.”

The award was presented to New World Van Lines for achieving the highest performance results in the areas of overall performance, customer service, timeliness of delivery, quality of performance, responsiveness, commitment to the customer experience and utilization of innovative solutions.

“New World is extremely honored to receive Altair’s All Star Award for Move Management Services — Domestic. It is through our dedicated team of employees, our persistent commitment to quality, and our trusted partnerships that we are able to seamlessly provide our high-quality services to transferees located all over the country.” said David Marx, President of New World Van Lines.

 

About Altair Global
Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drivers continuous improvement and innovation in our full-service global assignment and relocation services. Trust Altair to guid your mobility journey. Please visit www.altairglobal.com.

 

About New World Van Lines
New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 16 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable. 

Shirley Marx Pitch Competition Award

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On Tuesday, September 14th, The Women’s Business Development Center (WBDC) held their annual Midwest business event: Navigating the Next Normal. As part of the event, the five finalists of the 2021 Shirley Marx Pitch Competition Series presented their final round pitches to three judges, including New World’s Chairwoman and Treasurer, Patty Marx.

As an annual event for the past three years, the Shirley Marx Pitch Competition Series provides an opportunity for women business owners to learn new skills and strategies related to positioning and pitching their business. Named after New World’s late co-founder, Shirley Marx, the goal of the annual competition is to inspire and empower women business owners, something Shirley was passionate about.

It was under Shirley’s inimitable leadership New World Van Lines became the pinnacle of relocation and was certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council in 1999. 

Patty Marx said, “This competition is something I hold dear to my heart for several reasons. To be able to see and interact with eager entrepreneurs who pour their heart and souls and, in most instances, their life savings into a dream is truly inspirational. Additionally, to be a part of such an encouraging competition that honors the strong, passionate businesswoman that my mother-in-law and mentor was is so very special.”

After viewing each of the five finalists’ three-minute-long pitch videos, the judges announced the first, second, and third place winners of Shirley Marx Pitch Competition Series. Patty Marx announced Teresa Ging, founder and owner of Sugar Bliss, as the first-place winner and the recipient of a $3,000 cash prize. Sugar Bliss, founded in 2007, was originally established as a cupcake catering and delivery business that offered over 20 cupcake flavors. Today, Teresa’s growing business offers customers a variety of baked goods including macaroons, cookies, pastries, and more, all made from scratch and baked on site in its downtown Chicago retail location.

The WBDC plans to host the fourth annual Shirley Marx Pitch Competition Series in 2022.

New World International Receives Cartus Highly Commended Award

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New World International was most recently awarded the Highly Commended Award at Cartus Corporation’s 2020 Global Network Conference. The Highly Commended Award recognizes the providers that have received 100% satisfaction scores with under 10 surveys returned. While the number of surveys returned is small, achieving 100% customer satisfaction demonstrates New World’s commitment to Cartus’ clients and customers.

Cartus Corporation’s 2020 Global Network Conference began on October 7, and was virtually held for 8 days, concluding on Friday, October 16. The 20th annual conference served as a time to recognize and celebrate the efforts and services of the companies and individuals, within the Cartus Global Network.

This year, Cartus Corporation’s Global Network Conference theme was “Foresight is 20/20.” Reflecting on the rather difficult year of 2020, Cartus commended the companies and individuals, within the Cartus Global Network, for their hard work to overcome the unforeseen obstacles of the Coronavirus pandemic. Although the conference was held virtually, the traditions of the annual conference such as panel discussions, speakers and awards, continued.

New World Executive Team Development

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Chicago, Illinois – New World announces Mike Brannan to the position of Executive Vice President, Global Business Development and Kevin Rich to the position of Executive Vice President of Business Diversification.

Mike Brannan joined the New World family on May 11, 2020. Reporting to David Marx, President, Mike’s role as Executive Vice President, Global Business Development encompasses full responsibilities of global account management and business development for both New World Van Lines and New World International.

Within an accomplished career of 30-plus years with Cartus, Mike held various senior leadership positions including General Manager, Senior Vice President Account Management and Senior Vice President Global Supply Chain and Intercultural Services.

David said, “Mike’s deep understanding of client needs across the entire global relocation industry will prove to be immensely helpful in retaining and growing our global national account business.”

Mike demonstrates his leadership in team building, sales growth, developing strategic initiatives and exceeding business goals.

Kevin Rich is transitioning into his new role as Executive Vice President of Business Diversification. Kevin will be focused on the exploration, assessment, identification and development of diverse business channels and strategies for New World’s future.

New World has entrusted Kevin to lead the effort of recognizing and evaluating opportunities in our fast-changing world with emerging markets, new work-life patterns, customer demographics, preferences and needs demand concentrated work.

David emphasizes Kevin’s positive impact and said, “Kevin’s successful history and commitment to both the industry and New World make him well-suited to help New World research, develop and bring to light new revenue opportunities.”

Mike and Kevin have been working together to transition the sales team and all of the New World national accounts under Mike’s leadership. Mike will now join the New World Executive Team, and Kevin will remain a member of the New World Executive Team.