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New World Van Lines Completes SOC 2 Type II Audit with Zero Exceptions Found

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CHICAGO, IL (January 20, 2022)New World Van Lines, a Women’s Business Enterprise, recently received their completed AICPA SOC 2 Type II audit report with zero exceptions found, on December 27, 2021. As a growing standard for companies of all industries, a SOC 2 Type II audit is intended to evaluate the description of the system, the suitability of the design, and operating effectiveness of controls.

The enterprise began their active 4-month audit period in May 2021, in which the company’s data security, privacy, availability, standards for communication and integrity, and confidentiality controls were thoroughly assessed.

An AICPA Soc 2 Type II audit provides validation to the organization and its users that the organization’s service commitments and its internal controls are accurately represented by the organization.

“As our first core value, safety is of the upmost importance to our company,” said Justin Walsh, Chief Innovation Officer at New World Van Lines. “Safety does not only apply to physical aspects of a move, but also to the security of our systems, the protection of our customer’s data, and the dependability of our processes and systems. The successful completion of the SOC 2 audit serves as confirmation to our employees, our clients, and our transferees that we are operating in a secure and dependable way.”

The extensive report provided by the auditors confirmed New World’s effective management of system controls throughout their operations. Without any exceptions found, New World’s customers can rest assured privacy and data protection will remain as a top priority of the company throughout the entirety of their move.

In addition to the completion of the SOC 2 Type II report, New World’s passion for excellence can be seen through its many memberships to industry-leading organizations such as the American Trucking Association, American Trucking Association Moving and Storage Conference, and the Worldwide ERC.

New World International which serves as the international arm of New World Van Lines, also embraces its commitment to excellence through its distinguished memberships to Customs-Trade Partnership Against Terrorism (C-TPAT), Fédération Internationale des Déménageurs Internationaux (FIDI/FAIM), International Association of Movers (IAM), Latin American & Caribbean International Movers Association (LACMA), OSA, and is a Harmony Relocation Partner.

New World Van Lines plans to have its controls undergo a SOC 2 Type II audit each year.

 

About New World Van Lines

New World Van Lines, a Chicago-based Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 15 domestic service centers, more than 500 pieces of transportation equipment, and over 450,000 square feet of storage capacity. New World’s professionally trained crews are well-versed in handling clients’ belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable.

Altair Global Announces New World Van Lines’ Achievements at 2021 Supplier Awards Ceremony

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FRISCO, TEXAS (Oct. 19, 2021) – Held in Chicago, Illinois, during Worldwide ERC’s® Global Workforce Symposium, Altair Global hosted its fifth annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. During this ceremony, Altair Global happily announced New World Van Lines the winner of the All Star Award for Move Management Services — Domestic at this year’s awards ceremony.

“We are proud of and thankful for the relationship and successful partnership we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By connecting with these prestigious and highly regarded companies, we continue to be able to work together to provide the best experiences for our clients and customers. New World Van Lines has been a demonstrated consistent, high quality household goods moving services. Their commitment to delivering on sustainable business practices and good citizenship makes them an invaluable partner.”

The award was presented to New World Van Lines for achieving the highest performance results in the areas of overall performance, customer service, timeliness of delivery, quality of performance, responsiveness, commitment to the customer experience and utilization of innovative solutions.

“New World is extremely honored to receive Altair’s All Star Award for Move Management Services — Domestic. It is through our dedicated team of employees, our persistent commitment to quality, and our trusted partnerships that we are able to seamlessly provide our high-quality services to transferees located all over the country.” said David Marx, President of New World Van Lines.

 

About Altair Global
Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drivers continuous improvement and innovation in our full-service global assignment and relocation services. Trust Altair to guid your mobility journey. Please visit www.altairglobal.com.

 

About New World Van Lines
New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 16 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable. 

Shirley Marx Pitch Competition Award

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On Tuesday, September 14th, The Women’s Business Development Center (WBDC) held their annual Midwest business event: Navigating the Next Normal. As part of the event, the five finalists of the 2021 Shirley Marx Pitch Competition Series presented their final round pitches to three judges, including New World’s Chairwoman and Treasurer, Patty Marx.

As an annual event for the past three years, the Shirley Marx Pitch Competition Series provides an opportunity for women business owners to learn new skills and strategies related to positioning and pitching their business. Named after New World’s late co-founder, Shirley Marx, the goal of the annual competition is to inspire and empower women business owners, something Shirley was passionate about.

It was under Shirley’s inimitable leadership New World Van Lines became the pinnacle of relocation and was certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council in 1999. 

Patty Marx said, “This competition is something I hold dear to my heart for several reasons. To be able to see and interact with eager entrepreneurs who pour their heart and souls and, in most instances, their life savings into a dream is truly inspirational. Additionally, to be a part of such an encouraging competition that honors the strong, passionate businesswoman that my mother-in-law and mentor was is so very special.”

After viewing each of the five finalists’ three-minute-long pitch videos, the judges announced the first, second, and third place winners of Shirley Marx Pitch Competition Series. Patty Marx announced Teresa Ging, founder and owner of Sugar Bliss, as the first-place winner and the recipient of a $3,000 cash prize. Sugar Bliss, founded in 2007, was originally established as a cupcake catering and delivery business that offered over 20 cupcake flavors. Today, Teresa’s growing business offers customers a variety of baked goods including macaroons, cookies, pastries, and more, all made from scratch and baked on site in its downtown Chicago retail location.

The WBDC plans to host the fourth annual Shirley Marx Pitch Competition Series in 2022.

New World International Receives Cartus Highly Commended Award

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New World International was most recently awarded the Highly Commended Award at Cartus Corporation’s 2020 Global Network Conference. The Highly Commended Award recognizes the providers that have received 100% satisfaction scores with under 10 surveys returned. While the number of surveys returned is small, achieving 100% customer satisfaction demonstrates New World’s commitment to Cartus’ clients and customers.

Cartus Corporation’s 2020 Global Network Conference began on October 7, and was virtually held for 8 days, concluding on Friday, October 16. The 20th annual conference served as a time to recognize and celebrate the efforts and services of the companies and individuals, within the Cartus Global Network.

This year, Cartus Corporation’s Global Network Conference theme was “Foresight is 20/20.” Reflecting on the rather difficult year of 2020, Cartus commended the companies and individuals, within the Cartus Global Network, for their hard work to overcome the unforeseen obstacles of the Coronavirus pandemic. Although the conference was held virtually, the traditions of the annual conference such as panel discussions, speakers and awards, continued.

New World Executive Team Development

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Chicago, Illinois – New World announces Mike Brannan to the position of Executive Vice President, Global Business Development and Kevin Rich to the position of Executive Vice President of Business Diversification.

Mike Brannan joined the New World family on May 11, 2020. Reporting to David Marx, President, Mike’s role as Executive Vice President, Global Business Development encompasses full responsibilities of global account management and business development for both New World Van Lines and New World International.

Within an accomplished career of 30-plus years with Cartus, Mike held various senior leadership positions including General Manager, Senior Vice President Account Management and Senior Vice President Global Supply Chain and Intercultural Services.

David said, “Mike’s deep understanding of client needs across the entire global relocation industry will prove to be immensely helpful in retaining and growing our global national account business.”

Mike demonstrates his leadership in team building, sales growth, developing strategic initiatives and exceeding business goals.

Kevin Rich is transitioning into his new role as Executive Vice President of Business Diversification. Kevin will be focused on the exploration, assessment, identification and development of diverse business channels and strategies for New World’s future.

New World has entrusted Kevin to lead the effort of recognizing and evaluating opportunities in our fast-changing world with emerging markets, new work-life patterns, customer demographics, preferences and needs demand concentrated work.

David emphasizes Kevin’s positive impact and said, “Kevin’s successful history and commitment to both the industry and New World make him well-suited to help New World research, develop and bring to light new revenue opportunities.”

Mike and Kevin have been working together to transition the sales team and all of the New World national accounts under Mike’s leadership. Mike will now join the New World Executive Team, and Kevin will remain a member of the New World Executive Team.

New World’s Quarantine Gala

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New World knows behind every great company there are great people. Each year the company is proud to recognize the hard working, passionate employees and contractors who make New World a place of integrity, innovation and passion.

New World’s Annual Banquet and Awards was set to occur on the evening of Thursday, March 26th. The company planned to host the annual in-person gala during New World’s yearly manager meeting in Chicago.

As a result of the coronavirus pandemic, a statewide stay-at-home order for Illinois was put into effect on Saturday, March 21st. In response to the stay-at-home order, New World transitioned the gala online for the first time in company history. Renamed as the Quarantine Gala, the purpose to recognize achievements and celebrate employees and contractors remained the same, despite the distance apart.

David Marx, partner, kicked off the New World Quarantine Gala with opening remarks that recognized several company achievements made within the year of 2019. David concluded his opening remarks by saying, “Now let’s get on to the show, awards and recognition!”

New World aims to perform each job with total customer satisfaction. The Overall Quality Award encompasses the achievement of that goal and distinguishes superior service. New World Colorado, the winner of the Overall Quality Award, has embodied that superior service and continually leaves their customers smiling. Chief Operating Officer Greg Hoover said, “Quality is an everyday discipline and it requires hard work to establish, improve and maintain.” Congratulations New World Colorado (1st), New World New Jersey (2nd) and New World California (3rd) on your achievements!

Safety is crucial to New World’s everyday operations and the overall success of the company. From the safety of the customer’s belongings to the safety New World ensures on the road, the well-being of every employee and customer is at the forefront of New World’s business. New World Colorado’s efforts to execute safety as a top priority are recognized by winning the Service Center Safety Award. Quintin Marx, partner, recognized New World Colorado’s team and said, “Congratulations to New World Van Lines of Colorado. James, you and your crew do a fabulous job.” New World Colorado (1st), New World San Francisco (2nd) and New World Missouri (3rd), each have exemplified these qualities and kept their team members, customers and the roads safe.

Quintin said, “Being one of our core values, safety is at the most upwards importance to all of us.”

In addition to the Service Center Safety Award, New World awarded three other categories that encompass the value of safety, classified as the Perfect Performance Awards. Ed Marx, partner, introduced these new awards and said, “We have not done it before, but I don’t know we’ve achieved all this before.” 

Congratulations to the following Perfect Performance Award winners for their ground-breaking accomplishments.

Perfect Performance Awards
Zero Workers’ Comp Claims Award New World California & New World New Jersey
Zero Accidents Award New World Washington
Zero Points for Roadside Inspections Award New World Colorado

With over one hundred years in the moving industry, New World is no stranger to the stress that can overwhelm people while moving. New World’s customers rely on the informative and friendly customer service the company provides to guide them through each step of their move. New World recognized Amanda Shamoun, Cinnamon Krongard, Crystal Levy, Erin Parizek, Janae Lang, Julie Fierro, Katie Grady and Sharon De La Pena with the Customer Service Excellence Award. Mr. Hoover said, “Congratulations to our eight winners and the entire customer service department of New World Van Lines on a job well done. Outstanding.”

New World continually strives to treat customers like family and treat their belongings like their own. New World is expected to stand by that promise by ensuring minimal to no damage to their customer’s belongings. Ed emphasizes the impact of this award by stating “Lower claims lead to higher quality scores.”

This is demonstrated through the work of New World California, the winner of the Overall Lowest Claims award. New World California (1st), New World North Carolina (2nd) and New World Arizona (3rd) are outstanding examples of what it means to treat customers like family.

Another award New World recognizes is the Most Unpacking Award. This award speaks to the efficiency and success of the winner, New World Dallas. Ed complimented New World Dallas by saying, “One of the things that stand out is how willing they are to help each other to guarantee success.” New World Dallas (1st), New World Washington (2nd) and New World Florida (3rd) your hard work is admired.

The final award New World recognized for the 2019 year is the Service Center of the Year Award. David highlighted the significance of this award by saying “This is by far the hardest and most prestigious award to win.”

New World extended a sincere congratulations to New World California for winning the Service Center of the Year Award and for an amazing year. With 16 service centers across the United States, this award speaks volume to the hard work of each member of the New World California team. 

New World concluded the Quarantine Gala by thanking all employees nationwide and globally for their hard work and dedication to the company. Ed expressed his gratitude to all employees in his closing statements and said, “The dedication to our customers by all of you is nothing short of heroic. I’m proud to call all you my family.”

Employee Appreciation

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The New World Culture Committee, also known as the NWCC, came together Friday morning to show employee appreciation.  As New World’s busy season is in full swing, the Chicago employees were greeted with Coffee, Tea, Granola bars, Fruit, and Yogurt.  The NWCC will be greeting employees every Friday morning in June.

Team Building at New World

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In preparation for the upcoming busy season, over fifty participants from New World’s Operations and Customer Service departments gathered for lunch and a team building exercise.  Areas included were Planning, Dispatch and Drivers Services, New World Transportation, and all of the Move Coordinators and Customer Service Support team.

“Sometimes it’s easy to forget how all of these areas work together to deliver an exceptional experience for our customer,” explained Greg Hoover, New World’s Chief Operating Officer.  “We wanted to bring these teams together and remind them how their success and the customer’s move is dependent upon all of us working with each other to achieve the same goal.”

Staff members were divided into groups that worked together to build packing protection around a raw egg, with a goal of the egg surviving a drop from the height of nine feet.  Seven of the eight teams were successful, and the group shared deli sandwiches, chips, and cookies for lunch while introducing themselves and talking about their various roles in the organization.

“This is part of an ongoing program that Patti Garrett of our Customer Service area is leading,” said Hoover. “We’re planning on various activities every two to three months—Including job shadowing—so that our teams can get to know each other, learn to communicate better, and see the challenges that their counterparts face on a daily basis.  Our goal is to improve communication, processes, and teamwork.  Hats off to Patti for her leadership and a job well done!”

Race to Wrigley!

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On Saturday, April 27th, a group of New World employees and their families ran the 14th Annual Race to Wrigley Charity Run.  The race took place in Chicago’s Lakeview neighborhood and included running through the Wrigley Field concourse, and finishing just steps away from the Wrigley Field Marquee. After the race the New World team joined up for brunch at a local restaurant along the race course.

Proceeds from the race went to the Cubs Charities’ Diamond Project. The goal of this project is to expand softball and baseball opportunities for Chicago Children through joining kids with coaches, programs, and safe places to play.

Congratulations Omar!

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New World Van Lines congratulates Omar Avellaneda on completing his first IRONMAN competition at the Memorial Hermann IRONMAN North American Champion. The race was held on April 27th, 2019 in The Woodlands, Texas. Omar is a Class A Driver out of our Houston, Texas Service center and has been with New World since 2007.

The Memorial Hermann IRONMAN Texas consisted of a 2.4 mile swim in Lake Woodlands, followed by a 112-mile bike ride through east Texas, and concluded with a 26.2 mile run in The Woodlands.

Omar completed this monumental task in 15 hours, 52 minutes, and 39 seconds.

Congratulations Omar!