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Kate Nedza

New World Van Lines Completes SOC 2 Type II Audit with Zero Exceptions Found

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CHICAGO, IL (January 20, 2022)New World Van Lines, a Women’s Business Enterprise, recently received their completed AICPA SOC 2 Type II audit report with zero exceptions found, on December 27, 2021. As a growing standard for companies of all industries, a SOC 2 Type II audit is intended to evaluate the description of the system, the suitability of the design, and operating effectiveness of controls.

The enterprise began their active 4-month audit period in May 2021, in which the company’s data security, privacy, availability, standards for communication and integrity, and confidentiality controls were thoroughly assessed.

An AICPA Soc 2 Type II audit provides validation to the organization and its users that the organization’s service commitments and its internal controls are accurately represented by the organization.

“As our first core value, safety is of the upmost importance to our company,” said Justin Walsh, Chief Innovation Officer at New World Van Lines. “Safety does not only apply to physical aspects of a move, but also to the security of our systems, the protection of our customer’s data, and the dependability of our processes and systems. The successful completion of the SOC 2 audit serves as confirmation to our employees, our clients, and our transferees that we are operating in a secure and dependable way.”

The extensive report provided by the auditors confirmed New World’s effective management of system controls throughout their operations. Without any exceptions found, New World’s customers can rest assured privacy and data protection will remain as a top priority of the company throughout the entirety of their move.

In addition to the completion of the SOC 2 Type II report, New World’s passion for excellence can be seen through its many memberships to industry-leading organizations such as the American Trucking Association, American Trucking Association Moving and Storage Conference, and the Worldwide ERC.

New World International which serves as the international arm of New World Van Lines, also embraces its commitment to excellence through its distinguished memberships to Customs-Trade Partnership Against Terrorism (C-TPAT), Fédération Internationale des Déménageurs Internationaux (FIDI/FAIM), International Association of Movers (IAM), Latin American & Caribbean International Movers Association (LACMA), OSA, and is a Harmony Relocation Partner.

New World Van Lines plans to have its controls undergo a SOC 2 Type II audit each year.

 

About New World Van Lines

New World Van Lines, a Chicago-based Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 15 domestic service centers, more than 500 pieces of transportation equipment, and over 450,000 square feet of storage capacity. New World’s professionally trained crews are well-versed in handling clients’ belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable.

New World Van Lines Receives Outstanding Performance – Silver Award

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New World Van Lines was recently awarded the Outstanding Performance – Silver Award at BGRS’s 2021 Supplier Partner Forum. The virtual forum, themed “Momentum,” took place on October 19, 2021, with over 500 attendees.

During the forum, New World Van Lines was announced as a winner of the Outstanding Performance – Silver Award for its superior service results. The award recognizes the effort and commitment of the New World Van Lines team for going above and beyond to achieve service excellence over a 12-month period.

“We are exceptionally proud to receive this honor from BGRS. Although our industry faced yet another year of uncertainty and new challenges, our team’s passion for excellence has remained consistent,” said David Marx, President, New World Van Lines.

In addition to congratulating the winners of the supply chain relocation awards, attendees also participated in discussions about today’s global mobility solutions, welcomed keynote speakers, and watched the event conclude with a performance from the non-profit, “OneVoice Children’s Choir.”

BGRS plans to host the 2022 Supplier Partner Forum in Las Vegas, Nevada, next October.

New World Van Lines Receives Top Level, Commitment to Excellence Silver Award at Cartus 2021 Global Network Conference

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DANBURY, CONN. (November 1, 2021) – New World Van Lines was recently honored for its outstanding performance at Cartus Corporation’s 2021 Global Network Conference, held virtually from October 4-14, 2021. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. The theme of this year’s conference was “Shaping the Future Together.”

New World Van Lines was named winner of the Global Network Commitment to Excellence Silver Award for its exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics.

“Our network demonstrates professionalism, work ethic, partnership, and commitment to excellence and we are proud to have such a strong team of providers who recognize how critical each relocation is to an employee’s life and career, as well as to the client’s overall business objectives,” said Eric Barnes, CFO and Senior Vice President of Supply Chain Management. “When serving our Cartus clients and customers, New World Van Lines demonstrates the highest caliber of excellence every day. Congratulations on a very well-deserved win.”

As a family run company, New World strives to extend the family feel throughout the entirety of a customer’s move. Driven by the company’s five core values of Safety, Service, People, Profits, Innovation and Profits, New World’s team aims to perform all services with total customer satisfaction as the goal.

“Cartus has always maintained rigorous criteria and performance standards for their Network providers,” said David Marx, President, New World Van Lines. “We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”

 

About Cartus

Cartus, the market leader in global talent mobility and distributed workforce solutions, offers a full spectrum of relocation services to half of Fortune 50 companies as well as hundreds of other organizations of all sizes across the world.

Innovating ways to optimize, anticipate, and manage the mobility lifecycle with Cartus-developed technology such as our single source of truth platform, MovePro360®, and integrated core/flex solution, Benefits Builder, means we can deliver a holistic client and employee experience throughout the relocation journey.

Over the past 65 years, with offices and team members around the globe, we’ve helped more than four million employees and their families find their way to new homes, new communities, and new experiences in more than 185 countries.

Cartus is a subsidiary of Realogy Holdings Corp. (NYSE: RLGY), the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses, as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby’s International Realty®.

To find out how our experience, global reach, and hands-on guidance can help you achieve your global talent mobility goals, visit www.cartus.com or www.realogy.com for more information.

MEDIA CONTACT

Trevor Macomber

Director, Global Marketing & Communications | Cartus

203.205.1201

trevor.macomber@cartus.com

 

New World Van Lines

New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 16 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable.

 

Altair Global Announces New World Van Lines’ Achievements at 2021 Supplier Awards Ceremony

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FRISCO, TEXAS (Oct. 19, 2021) – Held in Chicago, Illinois, during Worldwide ERC’s® Global Workforce Symposium, Altair Global hosted its fifth annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. During this ceremony, Altair Global happily announced New World Van Lines the winner of the All Star Award for Move Management Services — Domestic at this year’s awards ceremony.

“We are proud of and thankful for the relationship and successful partnership we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By connecting with these prestigious and highly regarded companies, we continue to be able to work together to provide the best experiences for our clients and customers. New World Van Lines has been a demonstrated consistent, high quality household goods moving services. Their commitment to delivering on sustainable business practices and good citizenship makes them an invaluable partner.”

The award was presented to New World Van Lines for achieving the highest performance results in the areas of overall performance, customer service, timeliness of delivery, quality of performance, responsiveness, commitment to the customer experience and utilization of innovative solutions.

“New World is extremely honored to receive Altair’s All Star Award for Move Management Services — Domestic. It is through our dedicated team of employees, our persistent commitment to quality, and our trusted partnerships that we are able to seamlessly provide our high-quality services to transferees located all over the country.” said David Marx, President of New World Van Lines.

 

About Altair Global
Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drivers continuous improvement and innovation in our full-service global assignment and relocation services. Trust Altair to guid your mobility journey. Please visit www.altairglobal.com.

 

About New World Van Lines
New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 16 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable. 

Shirley Marx Pitch Competition Award

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On Tuesday, September 14th, The Women’s Business Development Center (WBDC) held their annual Midwest business event: Navigating the Next Normal. As part of the event, the five finalists of the 2021 Shirley Marx Pitch Competition Series presented their final round pitches to three judges, including New World’s Chairwoman and Treasurer, Patty Marx.

As an annual event for the past three years, the Shirley Marx Pitch Competition Series provides an opportunity for women business owners to learn new skills and strategies related to positioning and pitching their business. Named after New World’s late co-founder, Shirley Marx, the goal of the annual competition is to inspire and empower women business owners, something Shirley was passionate about.

It was under Shirley’s inimitable leadership New World Van Lines became the pinnacle of relocation and was certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council in 1999. 

Patty Marx said, “This competition is something I hold dear to my heart for several reasons. To be able to see and interact with eager entrepreneurs who pour their heart and souls and, in most instances, their life savings into a dream is truly inspirational. Additionally, to be a part of such an encouraging competition that honors the strong, passionate businesswoman that my mother-in-law and mentor was is so very special.”

After viewing each of the five finalists’ three-minute-long pitch videos, the judges announced the first, second, and third place winners of Shirley Marx Pitch Competition Series. Patty Marx announced Teresa Ging, founder and owner of Sugar Bliss, as the first-place winner and the recipient of a $3,000 cash prize. Sugar Bliss, founded in 2007, was originally established as a cupcake catering and delivery business that offered over 20 cupcake flavors. Today, Teresa’s growing business offers customers a variety of baked goods including macaroons, cookies, pastries, and more, all made from scratch and baked on site in its downtown Chicago retail location.

The WBDC plans to host the fourth annual Shirley Marx Pitch Competition Series in 2022.

New World’s 2020 World Class Awards

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On May 5, 2021, New World virtually hosted its annual banquet and awards ceremony. Given the name of New World’s 2020 World Class Awards, these awards recognized the exceptional, or world-class, achievements of New Word’s service centers and employees during the past year.

David Marx, partner, kicked off New World’s 2020 World Class Awards with opening remarks, a brief recap of the year and company updates. Additionally, David thanked all employees for their continuous hard work and contributions that allowed New World to withstand the hardships of the COVID-19 pandemic. David said, “Our future looks bright. As a result of the amazing service we are delivering, our clients are rewarding us with more business, and we are winning new business with some of the largest companies in the world.”

During the award show, New World management presented over 30 awards in a variety of different categories including safety, quality, customer service and more. With each category playing a crucial role in New World’s operational success, these metrics are analyzed and prioritized by management and all 16 service centers throughout the year.

Patrick Nevins, Safety Director, presented the first two awards of the banquet which included the 2020 Safety Award and the Perfect Performance FMCSA Points Award. A service center’s safety score is calculated based on a variety of factors including accidents, DOT inspections, logs and workman’s compensation. Nevins congratulated the following three Safety Award winners, New World of Ohio (1st), New World of Virginia (2nd) and New World of Colorado (3rd).

As New World’s highest priority, safety is a crucial part to ensuring the success and growth of the company. With that, New World also awarded three other safety awards, known as the Perfect Performance Awards. Nevins and Safety Manager, Vince Manna, congratulated the following service centers for achieving significant safety milestones.

Perfect Performance Award: FMCSA Points
New World of Georgia
New World of Missouri
 New World of Ohio
 New World of Virginia
 New World of Washington
Perfect Performance Award: Chargeable Accidents
New World of Colorado
New World of Virginia
Perfect Performance Award: Workman’s Compensation
New World of Arizona
New World of Dallas
New World of Ohio

 

Carrying on with the award show, Chief Operating Officer, Greg Hoover, presented the next two awards, featuring the 2020 Quality Award and the 2020 Customer Service Excellence Award. Greg said, “I would like to congratulate the whole company as we continue to improve our quality scores across the board to unprecedented levels. We are now in the top level for virtually all of our business, so congratulations to everyone for your hard work and dedication.”

Congratulations to the following three Quality Award winners:New World of Ohio (1st), New World of Massachusetts (2nd) and New World of San Francisco (3rd).

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Customer Service Excellence Award
Jackie K. Janae L.
Crystal L. Linda R.
Jacqueline A. Karen M.
Erin P. Amanda S.
Melanie H. Sharon D.

 

 

 

Following the Customer Service Excellence Award, Ed Marx, Partner, presented the Unpacking Award to the service centers whose efficiency and success had increased revenues, quality scores, and customer satisfaction. Ed congratulated New World of Georgia as the winner of this award as well as New World of Dallas (2nd) and New World of Florida (3rd) for their success.

When presenting the Overall Lowest Claims Award Ed highlighted the importance of this award by saying, “Being in the top 3 of this category, is the best positive step your service center can take to success.” Ed presented the Overall Lowest Claims Award to New World of Chicago (1st), New World of Dallas (2nd) and New World of Texas (3rd).

The final award New World presented for the 2020 World Class Awards was the Service Center of the Year Award. David introduced this award and said, “For a service center to win this prestigious award they must be doing everything very well.”

New World extended a sincere congratulations to New World of Dallas for winning the 2020 Service Center of the Year Award.

Service Center of the Year
New World of Dallas

 

 

New World concluded the 2020 World Class Awards by thanking all employees for their talents and dedication to the company. Ed expressed his gratitude to all employees in his closing statement and said, “As a partner in this family business, 2020 is the year I am filled with more pride than ever before. There were many obstacles we had to overcome this year and that we persevered.”

New World Announces Three Promotions For End of 2020

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While there are many crucial parts to successfully operating New World’s business, New World knows that their employees are what truly makes the difference. This year, New World announced the promotions of three employees whose exceptional efforts have continually made a difference within the company.

David Marx, President, said, “I am especially proud to announce this year’s promotions of Mike Cazalet, Denise Rovetto and Vincent Manna. Each of these individuals tremendous contributions and tireless commitment to New World has continued to be vital to the success and operations of our company.”

The following three New World promotions are as follows:

Mike Cazalet, Managing Director of International – With more than 30 years’ experience in international relocation, including living overseas, Mike’s knowledge of the industry and ability to manage New World’s international business is of top-quality. Mike previously led New World International from 2003 to 2012, in which he greatly impacted New World’s business by guiding the company into the Department of State Business, acquiring New World’s Department of Defense authority, Island Forwarding, and opening New World International’s office in Europe. New World has entrusted Mike to help generate growth in all markets, as well as accommodate New World’s sales team in winning additional business. Mike’s deep understanding of the industry will continue to largely grow and benefit New World’s international business.

Denise Rovetto, Vice President of Billing Services – Denise joined the New World family in 2017, with over 34 years of moving and storage experience. In less than three years, Denise and her team have considerably reduced audits, improved billing efficiencies, and taken on more responsibility, such as international billing. Additionally, Denise and her team, with the help of new technology and the support of New World’s service centers, drivers and customer service, have reduced the amount of time between move completion and invoice to an industry leading average of less than 11 days. Denise’s immense contributions have yielded exponential growth in the billing department, greatly impacting the overall success of New World.

Vincent Manna, Safety Manager – In early 2019, after receiving his bachelor’s degree in safety from Illinois State University, Vincent began working as the Safety Coordinator for New World. As Safety Coordinator, Vincent’s responsibilities included managing workers’ compensation, accident and general liability insurance and OSHA compliance. Vincent’s quick ability to learn and adapt allowed him to continually take on greater responsibility throughout New World such as learning the DOT (Department of Transportation) rules and regulations on logging and the use of electronic logging devices (ELD). Going forward, Vincent will expand his knowledge to all facets of safety and continue to promote and ensure safety as New World’s number one core value.

New World extends a sincere congratulations to Mike, Denise and Vincent.

Patricia Marx Receives ATHENA Leadership Award

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CHICAGO, IL (December 10, 2020) – Patricia Marx, Chairman and Treasurer of New World Van Lines, was announced as the 2020 Chicagoland ATHENA Leadership Award recipient. ATHENA International, an organization focused on recognizing and supporting women leaders, honored Patricia for her commitment to both her career and community, serving as an exemplary woman leader to many.

The ATHENA Leadership Award Ceremony, held virtually this year, included past recipients who spoke to the magnitude of the award and to Patricia’s embodiment of ATHENA’S leadership model. Sophia Leaguedi, a past ATHENA Leadership Award recipient, said, “One of Patricia’s greatest gifts is her ability to recognize the strength of other women and empower them to become dynamic leaders. She is a tireless advocate of women business owners and takes great pleasure in celebrating the joy of others with a sense of hope and purpose.”

With an accomplished career of 35+ years at New World Van Lines, Patricia’s leadership has continued to ensure the success of New World Van Lines, a certified Women’s Business Enterprise since 1999.

Patricia said, “I am very honored and humbled to be the recipient of the 2020 ATHENA Leadership Award. Achieving an award of this magnitude is unbelievable, and I am so thankful to ATHENA International and their incredible community of women leaders who inspire me every day.”

New World Van Lines Receives Super Star Award for Environmental Consciousness

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FRISCO, TEXAS (Oct. 21, 2020) – Held virtually, Altair Global hosted its annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. Altair Global happily announced New World Van Lines as the winner of the Super Star Award for Environmental Consciousness at this year’s awards ceremony.

 

“We are extremely proud of the company we keep and the relationship we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By partnering with the most highly respected and recognized experts in the world, we continue to create the best possible experiences for our customers, clients, our team members and our supplier partners. The continuous emphasis New World has placed on sustainability initiatives has helped to create an internal climate that encourages ideas, actions and the sharing of information about recycling, energy conservation and waste reduction.”

 

This award was presented to New World Van Lines for demonstrating an organizational commitment to sound environmental and sustainability practices and influencing the practices of others through awareness campaigns, supply chain engagement, B2B collaboration and employee education.

 

“In an effort to maximize sustainability throughout our organization, our company’s policies strive to focus on our employees, the communities in which we operate and our planet. New World is honored to be recognized for our sustainability efforts and to receive Altair’s Super Star Award for Environmental Consciousness,” said David Marx, President, spokesperson of New World Van Lines.

New World International Receives Cartus Highly Commended Award

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New World International was most recently awarded the Highly Commended Award at Cartus Corporation’s 2020 Global Network Conference. The Highly Commended Award recognizes the providers that have received 100% satisfaction scores with under 10 surveys returned. While the number of surveys returned is small, achieving 100% customer satisfaction demonstrates New World’s commitment to Cartus’ clients and customers.

Cartus Corporation’s 2020 Global Network Conference began on October 7, and was virtually held for 8 days, concluding on Friday, October 16. The 20th annual conference served as a time to recognize and celebrate the efforts and services of the companies and individuals, within the Cartus Global Network.

This year, Cartus Corporation’s Global Network Conference theme was “Foresight is 20/20.” Reflecting on the rather difficult year of 2020, Cartus commended the companies and individuals, within the Cartus Global Network, for their hard work to overcome the unforeseen obstacles of the Coronavirus pandemic. Although the conference was held virtually, the traditions of the annual conference such as panel discussions, speakers and awards, continued.