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Kate Nedza

New World’s 2020 World Class Awards

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On May 5, 2021, New World virtually hosted its annual banquet and awards ceremony. Given the name of New World’s 2020 World Class Awards, these awards recognized the exceptional, or world-class, achievements of New Word’s service centers and employees during the past year.

David Marx, partner, kicked off New World’s 2020 World Class Awards with opening remarks, a brief recap of the year and company updates. Additionally, David thanked all employees for their continuous hard work and contributions that allowed New World to withstand the hardships of the COVID-19 pandemic. David said, “Our future looks bright. As a result of the amazing service we are delivering, our clients are rewarding us with more business, and we are winning new business with some of the largest companies in the world.”

During the award show, New World management presented over 30 awards in a variety of different categories including safety, quality, customer service and more. With each category playing a crucial role in New World’s operational success, these metrics are analyzed and prioritized by management and all 16 service centers throughout the year.

Patrick Nevins, Safety Director, presented the first two awards of the banquet which included the 2020 Safety Award and the Perfect Performance FMCSA Points Award. A service center’s safety score is calculated based on a variety of factors including accidents, DOT inspections, logs and workman’s compensation. Nevins congratulated the following three Safety Award winners, New World of Ohio (1st), New World of Virginia (2nd) and New World of Colorado (3rd).

As New World’s highest priority, safety is a crucial part to ensuring the success and growth of the company. With that, New World also awarded three other safety awards, known as the Perfect Performance Awards. Nevins and Safety Manager, Vince Manna, congratulated the following service centers for achieving significant safety milestones.

Perfect Performance Award: FMCSA Points
New World of Georgia
New World of Missouri
 New World of Ohio
 New World of Virginia
 New World of Washington
Perfect Performance Award: Chargeable Accidents
New World of Colorado
New World of Virginia
Perfect Performance Award: Workman’s Compensation
New World of Arizona
New World of Dallas
New World of Ohio

 

Carrying on with the award show, Chief Operating Officer, Greg Hoover, presented the next two awards, featuring the 2020 Quality Award and the 2020 Customer Service Excellence Award. Greg said, “I would like to congratulate the whole company as we continue to improve our quality scores across the board to unprecedented levels. We are now in the top level for virtually all of our business, so congratulations to everyone for your hard work and dedication.”

Congratulations to the following three Quality Award winners:New World of Ohio (1st), New World of Massachusetts (2nd) and New World of San Francisco (3rd).

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Customer Service Excellence Award
Jackie K. Janae L.
Crystal L. Linda R.
Jacqueline A. Karen M.
Erin P. Amanda S.
Melanie H. Sharon D.

 

 

 

Following the Customer Service Excellence Award, Ed Marx, Partner, presented the Unpacking Award to the service centers whose efficiency and success had increased revenues, quality scores, and customer satisfaction. Ed congratulated New World of Georgia as the winner of this award as well as New World of Dallas (2nd) and New World of Florida (3rd) for their success.

When presenting the Overall Lowest Claims Award Ed highlighted the importance of this award by saying, “Being in the top 3 of this category, is the best positive step your service center can take to success.” Ed presented the Overall Lowest Claims Award to New World of Chicago (1st), New World of Dallas (2nd) and New World of Texas (3rd).

The final award New World presented for the 2020 World Class Awards was the Service Center of the Year Award. David introduced this award and said, “For a service center to win this prestigious award they must be doing everything very well.”

New World extended a sincere congratulations to New World of Dallas for winning the 2020 Service Center of the Year Award.

Service Center of the Year
New World of Dallas

 

 

New World concluded the 2020 World Class Awards by thanking all employees for their talents and dedication to the company. Ed expressed his gratitude to all employees in his closing statement and said, “As a partner in this family business, 2020 is the year I am filled with more pride than ever before. There were many obstacles we had to overcome this year and that we persevered.”

New World Announces Three Promotions For End of 2020

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While there are many crucial parts to successfully operating New World’s business, New World knows that their employees are what truly makes the difference. This year, New World announced the promotions of three employees whose exceptional efforts have continually made a difference within the company.

David Marx, President, said, “I am especially proud to announce this year’s promotions of Mike Cazalet, Denise Rovetto and Vincent Manna. Each of these individuals tremendous contributions and tireless commitment to New World has continued to be vital to the success and operations of our company.”

The following three New World promotions are as follows:

Mike Cazalet, Managing Director of International – With more than 30 years’ experience in international relocation, including living overseas, Mike’s knowledge of the industry and ability to manage New World’s international business is of top-quality. Mike previously led New World International from 2003 to 2012, in which he greatly impacted New World’s business by guiding the company into the Department of State Business, acquiring New World’s Department of Defense authority, Island Forwarding, and opening New World International’s office in Europe. New World has entrusted Mike to help generate growth in all markets, as well as accommodate New World’s sales team in winning additional business. Mike’s deep understanding of the industry will continue to largely grow and benefit New World’s international business.

Denise Rovetto, Vice President of Billing Services – Denise joined the New World family in 2017, with over 34 years of moving and storage experience. In less than three years, Denise and her team have considerably reduced audits, improved billing efficiencies, and taken on more responsibility, such as international billing. Additionally, Denise and her team, with the help of new technology and the support of New World’s service centers, drivers and customer service, have reduced the amount of time between move completion and invoice to an industry leading average of less than 11 days. Denise’s immense contributions have yielded exponential growth in the billing department, greatly impacting the overall success of New World.

Vincent Manna, Safety Manager – In early 2019, after receiving his bachelor’s degree in safety from Illinois State University, Vincent began working as the Safety Coordinator for New World. As Safety Coordinator, Vincent’s responsibilities included managing workers’ compensation, accident and general liability insurance and OSHA compliance. Vincent’s quick ability to learn and adapt allowed him to continually take on greater responsibility throughout New World such as learning the DOT (Department of Transportation) rules and regulations on logging and the use of electronic logging devices (ELD). Going forward, Vincent will expand his knowledge to all facets of safety and continue to promote and ensure safety as New World’s number one core value.

New World extends a sincere congratulations to Mike, Denise and Vincent.

Patricia Marx Receives ATHENA Leadership Award

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CHICAGO, IL (December 10, 2020) – Patricia Marx, Chairman and Treasurer of New World Van Lines, was announced as the 2020 Chicagoland ATHENA Leadership Award recipient. ATHENA International, an organization focused on recognizing and supporting women leaders, honored Patricia for her commitment to both her career and community, serving as an exemplary woman leader to many.

The ATHENA Leadership Award Ceremony, held virtually this year, included past recipients who spoke to the magnitude of the award and to Patricia’s embodiment of ATHENA’S leadership model. Sophia Leaguedi, a past ATHENA Leadership Award recipient, said, “One of Patricia’s greatest gifts is her ability to recognize the strength of other women and empower them to become dynamic leaders. She is a tireless advocate of women business owners and takes great pleasure in celebrating the joy of others with a sense of hope and purpose.”

With an accomplished career of 35+ years at New World Van Lines, Patricia’s leadership has continued to ensure the success of New World Van Lines, a certified Women’s Business Enterprise since 1999.

Patricia said, “I am very honored and humbled to be the recipient of the 2020 ATHENA Leadership Award. Achieving an award of this magnitude is unbelievable, and I am so thankful to ATHENA International and their incredible community of women leaders who inspire me every day.”

New World Van Lines Receives Super Star Award for Environmental Consciousness

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FRISCO, TEXAS (Oct. 21, 2020) – Held virtually, Altair Global hosted its annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. Altair Global happily announced New World Van Lines as the winner of the Super Star Award for Environmental Consciousness at this year’s awards ceremony.

 

“We are extremely proud of the company we keep and the relationship we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By partnering with the most highly respected and recognized experts in the world, we continue to create the best possible experiences for our customers, clients, our team members and our supplier partners. The continuous emphasis New World has placed on sustainability initiatives has helped to create an internal climate that encourages ideas, actions and the sharing of information about recycling, energy conservation and waste reduction.”

 

This award was presented to New World Van Lines for demonstrating an organizational commitment to sound environmental and sustainability practices and influencing the practices of others through awareness campaigns, supply chain engagement, B2B collaboration and employee education.

 

“In an effort to maximize sustainability throughout our organization, our company’s policies strive to focus on our employees, the communities in which we operate and our planet. New World is honored to be recognized for our sustainability efforts and to receive Altair’s Super Star Award for Environmental Consciousness,” said David Marx, President, spokesperson of New World Van Lines.

New World International Receives Cartus Highly Commended Award

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New World International was most recently awarded the Highly Commended Award at Cartus Corporation’s 2020 Global Network Conference. The Highly Commended Award recognizes the providers that have received 100% satisfaction scores with under 10 surveys returned. While the number of surveys returned is small, achieving 100% customer satisfaction demonstrates New World’s commitment to Cartus’ clients and customers.

Cartus Corporation’s 2020 Global Network Conference began on October 7, and was virtually held for 8 days, concluding on Friday, October 16. The 20th annual conference served as a time to recognize and celebrate the efforts and services of the companies and individuals, within the Cartus Global Network.

This year, Cartus Corporation’s Global Network Conference theme was “Foresight is 20/20.” Reflecting on the rather difficult year of 2020, Cartus commended the companies and individuals, within the Cartus Global Network, for their hard work to overcome the unforeseen obstacles of the Coronavirus pandemic. Although the conference was held virtually, the traditions of the annual conference such as panel discussions, speakers and awards, continued.

New World Van Lines Receives Commitment to Excellence Gold Award

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DANBURY, CONN. (October 21, 2020) — New World Van Lines was honored for outstanding performance at Cartus Corporation’s 2020 Global Network Conference, held virtually from October 7-16, 2020. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to their customers and clients worldwide. The theme of this year’s conference was “Foresight is 20/20.”

New World Van Lines was named winner of the Global Network Commitment to Excellence Gold Award for its exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics.

“Cartus Global Network providers are the support network for our transferees during such an important time in their lives and career. We are proud to have such a strong team who values professionalism, work ethic, attentiveness, and commitment to excellence above all else,” said Eric Barnes, CFO and Senior Vice President of Supply Chain Management. “New World Van Lines is one of the Cartus Global Network providers who exhibits this caliber of excellence.”

“Cartus has always maintained rigorous criteria and performance standards for their Network providers, but also for the recipients of the Gold Commitment to Excellence award,” said David Marx, President, New World Van Lines. We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our mutual commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”

Mover Appreciation Week

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This past year has presented an obstacle that brought an overwhelming amount of uncertainty and concern for the operations of businesses across the globe. Earlier in the year, companies faced an immediate demand for change in order to protect employees, customers and clients from the COVID-19 pandemic. Amidst the changes and challenges the pandemic brought and continues to bring, New World’s drivers and movers’ commitment to serving their customers with the same high-quality service has remained resilient.

To recognize and celebrate the outstanding efforts of all New World’s drivers and movers, New World hosted its third annual Mover Appreciation Week.

The well-deserved Mover Appreciation Week took place during the week of September 14th, yielding over 300 participants. Continuing last year’s tradition, the week honored both drivers and movers for their immense contribution each and every day, especially throughout the COVID-19 pandemic.

Chief Operating Officer Greg Hoover stated, “Our movers are the fundamental and most important connection to our customers. This is a time to recognize their sacrifice, contribution and celebrate the best of our team, who do it at the highest levels.”

To celebrate Mover Appreciation Week 2020, New World hosted daily giveaways, awards and events. By the end of the week, more than $15,000 worth of prizes were given out to drivers and movers from across New World’s 16 service centers.

Each day of the week, New World began the day by recognizing the top 10 Class A drivers, Class B/C drivers and movers in one of the following five categories; Overall PIP Score, Most Moves, Claim Score, Most Weight Hauled and Quality Score. The recognition of each category served as an insightful measurement of performance, as well as honored the most eminent movers in New World.

On the third day of Mover Appreciation Week, New World hosted a breakfast at each of their 16 service center locations. All crews and staff were welcomed to grab a plate and enjoy breakfast with their team members.

In addition to the daily awards and random giveaways, the New World Innovation Team created a game in which drivers and movers could participate in daily objectives such as trivia, Q & A, daily spins and more. At the end of the week, each point earned from participating in the objectives was converted into an additional entry into the grand prize drawing of a 58” flat screen TV.

To ensure a memorable and well-deserved Mover Appreciation Week 2020, New World’s sponsors set a third consecutive record for donations. The generosity of over 15 sponsors including, Hays Insurance, Access One, Bridgestone, Rush International, Truck Lube, West Coast Truck Repair and many more, enabled New World to celebrate all drivers and movers throughout the entire week.

On the final day of Mover Appreciation Week 2020, New World wrapped up the week with a randomly drawn grand prize giveaway. This year’s grand prize of one-week paid vacation was randomly awarded to one lucky winner in each of the three mover categories; Class A drivers, Class B/C drivers and movers.

President David Marx said, “Mover Appreciation Week was very successful again this year. We use the week to have some fun and show our appreciation for our front line teams who do an amazing job. The feedback I received from the drivers and movers who I spoke to before, during and after the week, was very rewarding as they all truly felt like part of the New World family.”

 

New World Executive Team Development

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Chicago, Illinois – New World announces Mike Brannan to the position of Executive Vice President, Global Business Development and Kevin Rich to the position of Executive Vice President of Business Diversification.

Mike Brannan joined the New World family on May 11, 2020. Reporting to David Marx, President, Mike’s role as Executive Vice President, Global Business Development encompasses full responsibilities of global account management and business development for both New World Van Lines and New World International.

Within an accomplished career of 30-plus years with Cartus, Mike held various senior leadership positions including General Manager, Senior Vice President Account Management and Senior Vice President Global Supply Chain and Intercultural Services.

David said, “Mike’s deep understanding of client needs across the entire global relocation industry will prove to be immensely helpful in retaining and growing our global national account business.”

Mike demonstrates his leadership in team building, sales growth, developing strategic initiatives and exceeding business goals.

Kevin Rich is transitioning into his new role as Executive Vice President of Business Diversification. Kevin will be focused on the exploration, assessment, identification and development of diverse business channels and strategies for New World’s future.

New World has entrusted Kevin to lead the effort of recognizing and evaluating opportunities in our fast-changing world with emerging markets, new work-life patterns, customer demographics, preferences and needs demand concentrated work.

David emphasizes Kevin’s positive impact and said, “Kevin’s successful history and commitment to both the industry and New World make him well-suited to help New World research, develop and bring to light new revenue opportunities.”

Mike and Kevin have been working together to transition the sales team and all of the New World national accounts under Mike’s leadership. Mike will now join the New World Executive Team, and Kevin will remain a member of the New World Executive Team.

New World’s Quarantine Gala

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New World knows behind every great company there are great people. Each year the company is proud to recognize the hard working, passionate employees and contractors who make New World a place of integrity, innovation and passion.

New World’s Annual Banquet and Awards was set to occur on the evening of Thursday, March 26th. The company planned to host the annual in-person gala during New World’s yearly manager meeting in Chicago.

As a result of the coronavirus pandemic, a statewide stay-at-home order for Illinois was put into effect on Saturday, March 21st. In response to the stay-at-home order, New World transitioned the gala online for the first time in company history. Renamed as the Quarantine Gala, the purpose to recognize achievements and celebrate employees and contractors remained the same, despite the distance apart.

David Marx, partner, kicked off the New World Quarantine Gala with opening remarks that recognized several company achievements made within the year of 2019. David concluded his opening remarks by saying, “Now let’s get on to the show, awards and recognition!”

New World aims to perform each job with total customer satisfaction. The Overall Quality Award encompasses the achievement of that goal and distinguishes superior service. New World Colorado, the winner of the Overall Quality Award, has embodied that superior service and continually leaves their customers smiling. Chief Operating Officer Greg Hoover said, “Quality is an everyday discipline and it requires hard work to establish, improve and maintain.” Congratulations New World Colorado (1st), New World New Jersey (2nd) and New World California (3rd) on your achievements!

Safety is crucial to New World’s everyday operations and the overall success of the company. From the safety of the customer’s belongings to the safety New World ensures on the road, the well-being of every employee and customer is at the forefront of New World’s business. New World Colorado’s efforts to execute safety as a top priority are recognized by winning the Service Center Safety Award. Quintin Marx, partner, recognized New World Colorado’s team and said, “Congratulations to New World Van Lines of Colorado. James, you and your crew do a fabulous job.” New World Colorado (1st), New World San Francisco (2nd) and New World Missouri (3rd), each have exemplified these qualities and kept their team members, customers and the roads safe.

Quintin said, “Being one of our core values, safety is at the most upwards importance to all of us.”

In addition to the Service Center Safety Award, New World awarded three other categories that encompass the value of safety, classified as the Perfect Performance Awards. Ed Marx, partner, introduced these new awards and said, “We have not done it before, but I don’t know we’ve achieved all this before.” 

Congratulations to the following Perfect Performance Award winners for their ground-breaking accomplishments.

Perfect Performance Awards
Zero Workers’ Comp Claims Award New World California & New World New Jersey
Zero Accidents Award New World Washington
Zero Points for Roadside Inspections Award New World Colorado

With over one hundred years in the moving industry, New World is no stranger to the stress that can overwhelm people while moving. New World’s customers rely on the informative and friendly customer service the company provides to guide them through each step of their move. New World recognized Amanda Shamoun, Cinnamon Krongard, Crystal Levy, Erin Parizek, Janae Lang, Julie Fierro, Katie Grady and Sharon De La Pena with the Customer Service Excellence Award. Mr. Hoover said, “Congratulations to our eight winners and the entire customer service department of New World Van Lines on a job well done. Outstanding.”

New World continually strives to treat customers like family and treat their belongings like their own. New World is expected to stand by that promise by ensuring minimal to no damage to their customer’s belongings. Ed emphasizes the impact of this award by stating “Lower claims lead to higher quality scores.”

This is demonstrated through the work of New World California, the winner of the Overall Lowest Claims award. New World California (1st), New World North Carolina (2nd) and New World Arizona (3rd) are outstanding examples of what it means to treat customers like family.

Another award New World recognizes is the Most Unpacking Award. This award speaks to the efficiency and success of the winner, New World Dallas. Ed complimented New World Dallas by saying, “One of the things that stand out is how willing they are to help each other to guarantee success.” New World Dallas (1st), New World Washington (2nd) and New World Florida (3rd) your hard work is admired.

The final award New World recognized for the 2019 year is the Service Center of the Year Award. David highlighted the significance of this award by saying “This is by far the hardest and most prestigious award to win.”

New World extended a sincere congratulations to New World California for winning the Service Center of the Year Award and for an amazing year. With 16 service centers across the United States, this award speaks volume to the hard work of each member of the New World California team. 

New World concluded the Quarantine Gala by thanking all employees nationwide and globally for their hard work and dedication to the company. Ed expressed his gratitude to all employees in his closing statements and said, “The dedication to our customers by all of you is nothing short of heroic. I’m proud to call all you my family.”