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Kate Nedza

New World Van Lines Receives Commitment to Excellence Gold Award

By | NWVL | No Comments

DANBURY, CONN. (October 21, 2020) — New World Van Lines was honored for outstanding performance at Cartus Corporation’s 2020 Global Network Conference, held virtually from October 7-16, 2020. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to their customers and clients worldwide. The theme of this year’s conference was “Foresight is 20/20.”

New World Van Lines was named winner of the Global Network Commitment to Excellence Gold Award for its exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics.

“Cartus Global Network providers are the support network for our transferees during such an important time in their lives and career. We are proud to have such a strong team who values professionalism, work ethic, attentiveness, and commitment to excellence above all else,” said Eric Barnes, CFO and Senior Vice President of Supply Chain Management. “New World Van Lines is one of the Cartus Global Network providers who exhibits this caliber of excellence.”

“Cartus has always maintained rigorous criteria and performance standards for their Network providers, but also for the recipients of the Gold Commitment to Excellence award,” said David Marx, President, New World Van Lines. We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our mutual commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”

Mover Appreciation Week

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This past year has presented an obstacle that brought an overwhelming amount of uncertainty and concern for the operations of businesses across the globe. Earlier in the year, companies faced an immediate demand for change in order to protect employees, customers and clients from the COVID-19 pandemic. Amidst the changes and challenges the pandemic brought and continues to bring, New World’s drivers and movers’ commitment to serving their customers with the same high-quality service has remained resilient.

To recognize and celebrate the outstanding efforts of all New World’s drivers and movers, New World hosted its third annual Mover Appreciation Week.

The well-deserved Mover Appreciation Week took place during the week of September 14th, yielding over 300 participants. Continuing last year’s tradition, the week honored both drivers and movers for their immense contribution each and every day, especially throughout the COVID-19 pandemic.

Chief Operating Officer Greg Hoover stated, “Our movers are the fundamental and most important connection to our customers. This is a time to recognize their sacrifice, contribution and celebrate the best of our team, who do it at the highest levels.”

To celebrate Mover Appreciation Week 2020, New World hosted daily giveaways, awards and events. By the end of the week, more than $15,000 worth of prizes were given out to drivers and movers from across New World’s 16 service centers.

Each day of the week, New World began the day by recognizing the top 10 Class A drivers, Class B/C drivers and movers in one of the following five categories; Overall PIP Score, Most Moves, Claim Score, Most Weight Hauled and Quality Score. The recognition of each category served as an insightful measurement of performance, as well as honored the most eminent movers in New World.

On the third day of Mover Appreciation Week, New World hosted a breakfast at each of their 16 service center locations. All crews and staff were welcomed to grab a plate and enjoy breakfast with their team members.

In addition to the daily awards and random giveaways, the New World Innovation Team created a game in which drivers and movers could participate in daily objectives such as trivia, Q & A, daily spins and more. At the end of the week, each point earned from participating in the objectives was converted into an additional entry into the grand prize drawing of a 58” flat screen TV.

To ensure a memorable and well-deserved Mover Appreciation Week 2020, New World’s sponsors set a third consecutive record for donations. The generosity of over 15 sponsors including, Hays Insurance, Access One, Bridgestone, Rush International, Truck Lube, West Coast Truck Repair and many more, enabled New World to celebrate all drivers and movers throughout the entire week.

On the final day of Mover Appreciation Week 2020, New World wrapped up the week with a randomly drawn grand prize giveaway. This year’s grand prize of one-week paid vacation was randomly awarded to one lucky winner in each of the three mover categories; Class A drivers, Class B/C drivers and movers.

President David Marx said, “Mover Appreciation Week was very successful again this year. We use the week to have some fun and show our appreciation for our front line teams who do an amazing job. The feedback I received from the drivers and movers who I spoke to before, during and after the week, was very rewarding as they all truly felt like part of the New World family.”

 

New World Executive Team Development

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Chicago, Illinois – New World announces Mike Brannan to the position of Executive Vice President, Global Business Development and Kevin Rich to the position of Executive Vice President of Business Diversification.

Mike Brannan joined the New World family on May 11, 2020. Reporting to David Marx, President, Mike’s role as Executive Vice President, Global Business Development encompasses full responsibilities of global account management and business development for both New World Van Lines and New World International.

Within an accomplished career of 30-plus years with Cartus, Mike held various senior leadership positions including General Manager, Senior Vice President Account Management and Senior Vice President Global Supply Chain and Intercultural Services.

David said, “Mike’s deep understanding of client needs across the entire global relocation industry will prove to be immensely helpful in retaining and growing our global national account business.”

Mike demonstrates his leadership in team building, sales growth, developing strategic initiatives and exceeding business goals.

Kevin Rich is transitioning into his new role as Executive Vice President of Business Diversification. Kevin will be focused on the exploration, assessment, identification and development of diverse business channels and strategies for New World’s future.

New World has entrusted Kevin to lead the effort of recognizing and evaluating opportunities in our fast-changing world with emerging markets, new work-life patterns, customer demographics, preferences and needs demand concentrated work.

David emphasizes Kevin’s positive impact and said, “Kevin’s successful history and commitment to both the industry and New World make him well-suited to help New World research, develop and bring to light new revenue opportunities.”

Mike and Kevin have been working together to transition the sales team and all of the New World national accounts under Mike’s leadership. Mike will now join the New World Executive Team, and Kevin will remain a member of the New World Executive Team.

New World’s Quarantine Gala

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New World knows behind every great company there are great people. Each year the company is proud to recognize the hard working, passionate employees and contractors who make New World a place of integrity, innovation and passion.

New World’s Annual Banquet and Awards was set to occur on the evening of Thursday, March 26th. The company planned to host the annual in-person gala during New World’s yearly manager meeting in Chicago.

As a result of the coronavirus pandemic, a statewide stay-at-home order for Illinois was put into effect on Saturday, March 21st. In response to the stay-at-home order, New World transitioned the gala online for the first time in company history. Renamed as the Quarantine Gala, the purpose to recognize achievements and celebrate employees and contractors remained the same, despite the distance apart.

David Marx, partner, kicked off the New World Quarantine Gala with opening remarks that recognized several company achievements made within the year of 2019. David concluded his opening remarks by saying, “Now let’s get on to the show, awards and recognition!”

New World aims to perform each job with total customer satisfaction. The Overall Quality Award encompasses the achievement of that goal and distinguishes superior service. New World Colorado, the winner of the Overall Quality Award, has embodied that superior service and continually leaves their customers smiling. Chief Operating Officer Greg Hoover said, “Quality is an everyday discipline and it requires hard work to establish, improve and maintain.” Congratulations New World Colorado (1st), New World New Jersey (2nd) and New World California (3rd) on your achievements!

Safety is crucial to New World’s everyday operations and the overall success of the company. From the safety of the customer’s belongings to the safety New World ensures on the road, the well-being of every employee and customer is at the forefront of New World’s business. New World Colorado’s efforts to execute safety as a top priority are recognized by winning the Service Center Safety Award. Quintin Marx, partner, recognized New World Colorado’s team and said, “Congratulations to New World Van Lines of Colorado. James, you and your crew do a fabulous job.” New World Colorado (1st), New World San Francisco (2nd) and New World Missouri (3rd), each have exemplified these qualities and kept their team members, customers and the roads safe.

Quintin said, “Being one of our core values, safety is at the most upwards importance to all of us.”

In addition to the Service Center Safety Award, New World awarded three other categories that encompass the value of safety, classified as the Perfect Performance Awards. Ed Marx, partner, introduced these new awards and said, “We have not done it before, but I don’t know we’ve achieved all this before.” 

Congratulations to the following Perfect Performance Award winners for their ground-breaking accomplishments.

Perfect Performance Awards
Zero Workers’ Comp Claims Award New World California & New World New Jersey
Zero Accidents Award New World Washington
Zero Points for Roadside Inspections Award New World Colorado

With over one hundred years in the moving industry, New World is no stranger to the stress that can overwhelm people while moving. New World’s customers rely on the informative and friendly customer service the company provides to guide them through each step of their move. New World recognized Amanda Shamoun, Cinnamon Krongard, Crystal Levy, Erin Parizek, Janae Lang, Julie Fierro, Katie Grady and Sharon De La Pena with the Customer Service Excellence Award. Mr. Hoover said, “Congratulations to our eight winners and the entire customer service department of New World Van Lines on a job well done. Outstanding.”

New World continually strives to treat customers like family and treat their belongings like their own. New World is expected to stand by that promise by ensuring minimal to no damage to their customer’s belongings. Ed emphasizes the impact of this award by stating “Lower claims lead to higher quality scores.”

This is demonstrated through the work of New World California, the winner of the Overall Lowest Claims award. New World California (1st), New World North Carolina (2nd) and New World Arizona (3rd) are outstanding examples of what it means to treat customers like family.

Another award New World recognizes is the Most Unpacking Award. This award speaks to the efficiency and success of the winner, New World Dallas. Ed complimented New World Dallas by saying, “One of the things that stand out is how willing they are to help each other to guarantee success.” New World Dallas (1st), New World Washington (2nd) and New World Florida (3rd) your hard work is admired.

The final award New World recognized for the 2019 year is the Service Center of the Year Award. David highlighted the significance of this award by saying “This is by far the hardest and most prestigious award to win.”

New World extended a sincere congratulations to New World California for winning the Service Center of the Year Award and for an amazing year. With 16 service centers across the United States, this award speaks volume to the hard work of each member of the New World California team. 

New World concluded the Quarantine Gala by thanking all employees nationwide and globally for their hard work and dedication to the company. Ed expressed his gratitude to all employees in his closing statements and said, “The dedication to our customers by all of you is nothing short of heroic. I’m proud to call all you my family.”

Southwest Movers Association 2020 Heritage Award

By | NWVL

New World Van Lines is proud to announce that Edward Marx, Jr., president of New World Van Lines of Texas, has been named as the recipient of the Southwest Movers Association (SMA) 2020 Heritage Award. Established in 1988, this annual award recognizes true leaders in the moving industry and the association.

Ed has been very active in the association, as chairman in 2008 and as an on-going supporter of the SMA Foundation Scholarship Program.

Heritage Award nominations are made by the SMA Heritage Committee and other association members with the final selection made by three previous award recipients.

Under Ed’s direction and leadership, New World Van Lines of Texas was incorporated in 1987, and became a vital southwest operations base, instrumental to the growth and success of New World Van Lines, Inc.  Regarding Ed’s selection for the Heritage Award, New World’s President, David Marx commented: “It is very gratifying that Ed’s lifetime of service to SMA, the moving industry and to our family company are recognized by this honor.”

Ed is part of the third generation of the Marx family to own and lead New World with three of his children each having more than 15 years with New World. Ed and his wife Frances live in Spring, TX.

In September 2020, the SMA will hold its annual conference and formally recognize Ed as the 2020 award recipient.

 

New World Van Lines Wins the Independent Mover of the Year Award from the American Moving & Storage Association

By | NWVL

New World Van Lines was honored with the Independent Mover of the Year Award from the American Moving & Storage Association for continuing exceptional business growth, strong customer service, and award-winning service.

“On behalf of all of our New World colleagues, we are very honored to receive this prestigious recognition for the second time. Our five core values: Safety – Service – People – Innovation – Profits drive every decision we make as a company, and the Indy Award endorses our commitment to them,” said David Marx, President of New World Van Lines.

New World received the award due to its commitment to outstanding performances through innovative business methods and practices, community involvement, customer service practice, and employee relations.

New World prides itself on creating and utilizing innovative software. In recent years those include Red Alert System, a company-wide service where any New World employee can send an urgent message through the management team, and the designated management can immediately follow up with a resolution. OpsQuad is collaborative operational planning software designed to plan and track the grouping and movement of shipments, crew members, and vehicles.

NWVL continues to engage with corporate citizenship activities and charitable work initiatives through “ACT” Actively Caring Together, a mission for New World employees to address four areas of need: Food and Clothing, Health and Wellness, Education and Support for our Armed Forces.

Holiday Cheer!

By | NWVL

On Wednesday, December 18th New World employees gathered for the annual Holiday Luncheon.  The Chicago office was decorated to celebrate the season, including the warehouse!  Employees enjoyed a catered lunch and holiday laughs as Santa and his elves stopped by for a visit!

 

New World Supports Local Thanksgiving Food Drive

By | NWVL

In November, New World dropped off moving boxes at two schools in Wilmette, IL to support their Thanksgiving food drive efforts. After 1,040 pounds of food were collected from the schools, Donald and Brian from New World then picked up the boxes of donated food and delivered them to Connections for the Homeless, in Evanston, IL.

Connections for the Homeless is an organization that has been serving the local Evanston community for more than 34 years with a focus on helping to fight homelessness.

 

 

 

New World Celebrates Halloween!

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On Thursday, October 31st, New World employees dressed up in their best Halloween attire and costumes to show off their Halloween spirit! During the day, each department took turns trick or treating around the building. Employees were able to show off their costumes to their coworkers while collecting sweet treats! Many areas of the building were decked out for this spooky day!

After lunch, employees at the Chicago headquarters office gathered for the Annual New World Halloween party. While employees displayed their Halloween creativity at the costume contest, they enjoyed juice, popcorn, caramel apples, and plenty of candy!

The costume contest consisted of four categories. The winners of the “Scary” costume were Loreal from our Billing team and Dorian from our Operations team. Both were dressed as Freddy Kruger.  The winners of the “Creative” costume were Katie, from Customer Service and Angela from Human Resources. Katie dressed up in a homemade pineapple costume and Angela was dressed as Flo from Progressive. The winners of the “Funny” category were Melissa and Andres from Billing. They dressed up as an old married couple. Lastly, the winners of the “Group” category were Rosa, Laura, and Ibironke from the Accounting Team. Their costume got a lot of laughs when they showed up as Pizza and Beer

Katie from Customer Service in her homemade pineapple costume and Angela from Human Resources as Flo from progressive!

Dorian from Operations and Loreal from Billing

Rosa, Ibironke, and Laura from Accounting

Andres and Melissa won the Funny Costume contest as an old married couple.

NWVL Receives Prestigious Cartus Masters Cup Award

By | NWVL

New World Van Lines was honored for its outstanding performance at Cartus Corporation’s 2019 Global Network Conference, held October 14-15, 2019 at The Westin Copley Place, Boston in Boston, Massachusetts. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. The theme of this year’s conference was “Synergy.”

New World Van Lines was named winner of the Cartus Masters Cup Award for move-related services. Presented to the top Global Network member each year, the Cartus Masters Cup recognizes the winner’s commitment to Cartus’ vision, values and, specifically, its mission statement: “We come to work every day to help our customers and clients succeed.”

“You are all an integral part of the Cartus Global Network. The dedication by the members of the Global Network to consistently provide remarkable results and excellent service to our customers sets us all apart as a leader in the global relocation industry.” said Katrina Helmkamp, President and CEO of Cartus. “This year we are very happy to award the highest honor, the Cartus Masters Cup Award, to New World Van Lines. Their attentive commitment to our customers and their forward-thinking approach to service has set them apart. We are grateful for their partnership and proud to have them as a valuable member of the Cartus Global Network.”

“Cartus has always maintained rigorous criteria and performance standards for their Network providers, but also for the recipients of the Masters Cup award,” said David Marx, President, New World Van Lines. “We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our mutual commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”