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NWVL

Holiday Cheer!

By | NWVL

On Wednesday, December 18th New World employees gathered for the annual Holiday Luncheon.  The Chicago office was decorated to celebrate the season, including the warehouse!  Employees enjoyed a catered lunch and holiday laughs as Santa and his elves stopped by for a visit!

 

New World Supports Local Thanksgiving Food Drive

By | NWVL

In November, New World dropped off moving boxes at two schools in Wilmette, IL to support their Thanksgiving food drive efforts. After 1,040 pounds of food were collected from the schools, Donald and Brian from New World then picked up the boxes of donated food and delivered them to Connections for the Homeless, in Evanston, IL.

Connections for the Homeless is an organization that has been serving the local Evanston community for more than 34 years with a focus on helping to fight homelessness.

 

 

 

New World Celebrates Halloween!

By | NWVL | No Comments

On Thursday, October 31st, New World employees dressed up in their best Halloween attire and costumes to show off their Halloween spirit! During the day, each department took turns trick or treating around the building. Employees were able to show off their costumes to their coworkers while collecting sweet treats! Many areas of the building were decked out for this spooky day!

After lunch, employees at the Chicago headquarters office gathered for the Annual New World Halloween party. While employees displayed their Halloween creativity at the costume contest, they enjoyed juice, popcorn, caramel apples, and plenty of candy!

The costume contest consisted of four categories. The winners of the “Scary” costume were Loreal from our Billing team and Dorian from our Operations team. Both were dressed as Freddy Kruger.  The winners of the “Creative” costume were Katie, from Customer Service and Angela from Human Resources. Katie dressed up in a homemade pineapple costume and Angela was dressed as Flo from Progressive. The winners of the “Funny” category were Melissa and Andres from Billing. They dressed up as an old married couple. Lastly, the winners of the “Group” category were Rosa, Laura, and Ibironke from the Accounting Team. Their costume got a lot of laughs when they showed up as Pizza and Beer

Katie from Customer Service in her homemade pineapple costume and Angela from Human Resources as Flo from progressive!

Dorian from Operations and Loreal from Billing

Rosa, Ibironke, and Laura from Accounting

Andres and Melissa won the Funny Costume contest as an old married couple.

NWVL Receives Prestigious Cartus Masters Cup Award

By | NWVL

New World Van Lines was honored for its outstanding performance at Cartus Corporation’s 2019 Global Network Conference, held October 14-15, 2019 at The Westin Copley Place, Boston in Boston, Massachusetts. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. The theme of this year’s conference was “Synergy.”

New World Van Lines was named winner of the Cartus Masters Cup Award for move-related services. Presented to the top Global Network member each year, the Cartus Masters Cup recognizes the winner’s commitment to Cartus’ vision, values and, specifically, its mission statement: “We come to work every day to help our customers and clients succeed.”

“You are all an integral part of the Cartus Global Network. The dedication by the members of the Global Network to consistently provide remarkable results and excellent service to our customers sets us all apart as a leader in the global relocation industry.” said Katrina Helmkamp, President and CEO of Cartus. “This year we are very happy to award the highest honor, the Cartus Masters Cup Award, to New World Van Lines. Their attentive commitment to our customers and their forward-thinking approach to service has set them apart. We are grateful for their partnership and proud to have them as a valuable member of the Cartus Global Network.”

“Cartus has always maintained rigorous criteria and performance standards for their Network providers, but also for the recipients of the Masters Cup award,” said David Marx, President, New World Van Lines. “We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our mutual commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”

 

New World “Brings it to the beach!”

By | NWVL | No Comments

On Wednesday, July 10th New World employees celebrated the summer season with their annual Summer Barbecue!  Employees were able to participate in a giant soccer dart game, giant water pong, and the annual water balloon toss contest.  The water balloon toss contest was won by reigning champs, Darion from our Customer Service team and Dylan, from our Innovation team.

A New World Summer Barbecue wouldn’t be complete without an employee favorite- the dunk tank! Employees donated money for a chance to dunk members of the leadership team! A new feature this year was a “Pie in the face” raffle. Employees purchased raffle tickets for a chance to pie leadership team members. Money collected from the dunk tank and “Pie in the face” raffle is going towards purchasing school supplies for a local school this fall.

Lunch included grilled hamburgers and hotdogs, fresh fruit, salads, as well as snow cones and cotton candy!  This was a great opportunity for the different departments to get out of the office and have a great time together!

Corporate Relocation Council of Chicago – Summer Meeting

By | NWVL

On June 12th Eddie Marx, Vice President of Global Business Development, represented New World by attending the Corporate Relocation Council of Chicago’s summer meeting at the Grant Thorton Tower.  Throughout the day, discussions of urgency and capacity were a common theme and how they are familiar issues for the relocation industry. The event featured two educational sessions and a panel moderated by Karrie Deblauw from Medline.  The panel represented several aspects of the corporate global mobility industry including:  Pam Jacknick, NEI Global Relocation;  Jim Rybarczyk, Berger Moving & Relocation; Erin Knauss, AECC; and Matt Tobel, Suite Home Chicago

The first educational session called, “Summer Jam – its Crunch Time” focused on the trials and triumphs that the relocation industry encounters during the busy summer season. This impacts more than just van lines but also relocation companies, corporate housing, as well as tax and financial services for the industry.

The second educational session, “Mobility, Business Culture and Brexit Collide” featured keynote speaker, Stephen Bridges. As a political economist, he discussed the economic implications of events such as Brexit. Further he went on to discuss the global economy as a whole and its effects on the United States.

 

Luau in the Sun!

By | NWVL

Friday was the annual Summer Barbeque where the New World family gets to have some fun in the sun! This years highlights included a dunk tank, water balloon toss competition, giant water pong, and life size Jenga!

The outdoor festivities were paired with a good cause! Employees donated school supplies to benefit our local Albany Park Community Center. Every donation entered them into the chance to win six raffle prizes! The stakes were raised even higher with a dunk tank – for a donation coworkers could take a shot at their favorite manager to see them cool off!

Our lunch included grilled favorites including hamburgers and brats. There was a wide selection of sides including salads, fruits, and even a make-your-own elóte station!

Here’s to more sunny days!

Donations for Albany Park Community Center

By | NWVL

Donations for the local Albany Park Community Center kicked off this week. Donation boxes have been set up by the entrance to collect school supplies for the coming school year and will be there through the end of August. Cash donations are also accepted in exchange for raffle tickets for the raffle at the summer luau-themed barbeque on Friday!

 

And if you really want to see your dollar at work, why not donate to dunk your favorite manager in the dunk tank this Friday? Balls can be purchased 3 for $1. All proceeds will go to the Albany Park Community Center.

The Master Mover Mentor Program

By | NWVL

In Fall 2017, New World brought nine of its Master Movers to headquarters in Chicago and, over three days of review and meetings with leadership, developed a targeted program to improve quality and ensure more consistent service delivery.  This collaboration led
to the creation of the Master Mover Mentor Program.

The Master Mover Mentors, with more than 200 years of moving experience, would immediately cease doing their own jobs and instead travel the country, working alongside other New World crews throughout the winter and fall.

 

Approach

The Master Mover Mentor Program began the day after its inception, with mentors leaving straight from Chicago to fly to various locations across the country.

Over the course of five months, the mentors worked with more than 150 different crews on nearly 300 relocations, offering personalized guidance and training to each driver and mover with whom they interacted.  Beyond the obvious emphasis on offering insights to packing and loading quality, the mentors promoted their personal approaches to helping transferees feel more at ease with the moving process, mitigating difficult situations, educating employees on the electronic logging device (ELD) mandate, and offering training on the usage of web-based tools, such as New World’s proprietary DRIVE portal.

At a combined cost of more than $350,000, the Master Mover Mentor Program represents the single most costly and far-reaching training initiative in the New World’s history.  By the program’s end, every New World driver and mover received several days of personalized observation and then direction for improvement.

 

Results

For every job attended by a mentor, the Master Movers submitted a crew feedback form, collecting more than 50 individual points of data, encompassing crew preparation before the job begins, the success of interactions with the customer, to the proper completion of the job, after the truck “pulls away”.  This data provided New World with valuable direction for how the company can continue to offer targeted training beyond the program’s completion.

The Master Mover Mentor Program has made an immediate impact.  New World has witnessed a substantial increase in quality scores and overall customer satisfaction (+9.4% Q1, year-over-year), as well as more positive employee morale.  These results are helping to set a new standard for quality and consistent service delivery at New World Van Lines and we are eager to see our Master Mover Mentors working closely alongside crews once again this fall.

The Innovation Station Lights Up

By | NWVL

The Innovation Team moves into its renovated offices on March 19th. The software development-driven team is housed in a newly renovated, modern office with sleek white workstations equipped with 31.5” monitors, mechanical keyboards, and 15” Macbooks.

An orange stripe lines the brightly light space. Nicknamed the “heartbeat of the company”, the stripe finishes off with a heartbeat-inspired pattern at the entrance of Chief Innovation Officer Justin Walsh’s new office.

Under Justin’s creative leadership, the Innovation Team has worked to produce multiple new reporting and software solutions to provide a better experience for both clients and transferees. From the SHOUT Messaging System, providing transferees with information about their move through text messages, to introducing a new, paperless document management system as part of New World’s Green for Good initiative, the Innovation Team has produced award-winning, ecologically-focused, and cost-saving measures that have helped the company work faster and more accurately.

The Innovation Station is the new home for creative projects and ideas to keep the New World moving forward.

What new and exciting developments come next?