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New World Van Lines attended the two day 2018 Cartus Award Ceremony in Danbury Connecticut.

We took home the Silver award for customer service, and were honored to win the Platinum Innovation award for our Mover Mentor Mentor Program and our results of improved customer service, lower claims, fewer vehicle accidents, reduced workman’s compensation claims and higher retention of drivers and movers.

Cartus Global Network Conference 2018 Award Winner, New World Van Lines. Photo by Alabastro Photography.

Over the course of five months, our mentors worked with more than 150 different crews on nearly 300 relocations, offering personalized guidance and training to each driver and mover with whom they interacted. Beyond the obvious emphasis on offering insights to packing and loading quality, the mentors promoted their personal approaches to helping transferees feel more at ease with the moving process, mitigating difficult situations, educating employees on the electronic logging device (ELD) mandate, and offering training on the usage of web-based tools, such as New World’s proprietary DRIVE portal.

For every job attended by a mentor, the Master Movers submitted a crew feedback form, collecting more than 50 individual points of data, encompassing crew preparation before the job begins, the success of interactions with the customer, to the proper completion of the job, after the truck “pulls away”. This data provided New World with valuable direction for how the company can continue to offer targeted training beyond the program’s completion.

What is the future of tech? “Powered by humanity – shaped by women” stated John Higginson, CTO of Enova, in his opening remarks.

Being a woman owned business New World has a great ratio of women in the technology departments. Last week, three of us had the pleasure of attending CHIWITCON – the Chicago Women In Tech Conference – Yesha in IT, Nicole and Sasha in the Innovation Station. But that was nothing compared to seeing an entire room of 200+ women who all spoke the same language.

With its third year running, the CHIWITCON seeks to create a community to “support and advance women in technology” by bringing women in tech together to celebrate their achievements, goals, professional and career interests. Throughout the day we were able to enjoy 6 talks and a panel by the ARA.

From all the great talks, we felt that there were a few main takeaways that we aspire to take on as rules to follow.

• If you don’t know how to do it, learn it after you accept.
  • According to Veronica Buitron from Tango Code – “If someone offers you an opportunity – say yes! And learn it later!”
• Keep Poetical Science in mind.
  • Good technical skills benefit from learning artistic skills and applying them to your work.
• Challenge yourself.
  • Women often only apply for a job that they are 100% qualified for. As Fred Devito said, “If it doesn’t challenge you, it doesn’t change you.”
• Don’t be afraid to ask for help, and offer it in return.
  • Joe Decosmo from Enova learned a lot from his mother growing up – such as humility is knowing you wouldn’t be where you are without the people around you.
• Diversity helps your team grow stronger.
  • 35% ethnically diverse companies perform better. Bringing together employees with different backgrounds and views can lead to open mindedness in business and strategy.

These lessons inspire us not only to cultivate a more open and diverse environment at work, but to help encourage the younger generation. Take some time to talk to your children, family and friends about what excites you about your job and the future of technology.

CHIWITCON grows bigger and bigger each year – maybe we’ll see you there next year.

Want to keep the conversation going? Connect with Yesha Savaliya and Sasha Goldina on LinkedIn.